AI-Powered Knowledge Assistant
The problem
Important information sits in shared drives, PDFs and people's heads. New staff ask colleagues the same questions, and experienced staff lose time answering them.
- Procedures are hard to find
- Answers differ depending on who you ask
- Knowledge leaves when people do
How it works
Selected company documents are indexed into a private knowledge base. Staff ask questions in plain language and get an answer with a pointer to the source document, so they can check it.
Access follows your permissions: people only see what they are allowed to see.
- Choose the documents. Decide which procedures, policies and product documents the assistant may use.
- Prepare and index them. Documents are cleaned, split and indexed in a private knowledge base.
- Ask in plain language. Staff ask a question and receive an answer with the source shown.
- Review and improve. Unanswered questions show where documentation is missing.
What it automates
- Searching across documents
- Answering procedure and policy questions
- Pointing to the source passage
- Showing which questions had no answer
Where it fits
It complements your document storage instead of replacing it. Documents stay where they are; the assistant is a faster way to find what is in them.
Potential benefits
- Less time spent searching and interrupting colleagues
- Faster onboarding for new staff
- Visibility into what documentation is missing
Limitations
- Answers depend on document quality and currency
- It must be set up so confidential material stays restricted
- Staff should verify important answers against the source
How to start
- Choose one team and one set of documents to start.
- Clean up the source documents and name an owner for each.
- Pilot with that team, collect the questions it cannot answer, and widen gradually.
All resources · Get in touch